Delivery & Returns

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, place the item securely in its original packaging  along with original order number and mail your return to the following address:

Millie’s Pet Services
1D High Street

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please allow at least ten (10) days from the receipt of your item to process your return or exchange.

Refunds may take between 7-10 days to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange

– Sales Items are FINAL SALE and cannot be returned.


If you have any questions regarding our return policy, please contact us at enquiries@milliespetservices.co.uk